Not all bundles of joy

The Observer has today done a summary and review of the main bundled services now in the telco space - phone, Internet and, where possible, TV and mobile.

The quote I most agreed with came from James Lloyd, head of broadband at Moneysupermarket.com:

"If your provider has poor customer service, this can affect all the products you have. Also, bundling doesn't necessarily mean you get the best product in each class; sometimes you get a product thrown in that's not very effective."

The last point is well emphasised through lacklustre attempts at products such as BT Vision.