Saturday, 10 March 2007

Microsoft Anti Virus deletes users' e-mail

Reports of yet more problems with Microsoft's apparently poor performing Windows Live OneCare Anti Virus tool.

On the back of the software getting a slating in a recent comparative study, its now deleting users' entire history of historical e-mails in some cases - a problem apparently fixed in version 1.0 of the software, but it's reappeared in the current version 1.5 release.

One poster on Microsoft's own forum said:
"Is there a chance to recover it? If not, OneCare will have done more damage than any virus in my 30 years of active computing."
Microsoft said, in a statement to Computerworld that they were:
"... working to address an issue where the antimalware engine for OneCare is erroneously quarantining Outlook .pst files or Outlook Express .dbx files, when the .pst file or .dbx file contains an infected attachment."
A fix is due in the next update of the tool, scheduled to be on March 13.

I actually had Norton AV do the same to my e-mail in Mozilla Thunderbird, but it was easily recoverable.

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