A good spot by a reader of ISP Review - Virgin Media have launched their LLU-based 'up to' 16Mb service boost based on the work that Cable & Wireless have been doing to migrate Virgin Media's ADSL customers to their LLU platform:
As part of the deal, until January 6 all new 'up to' 8Mb customers will be offered the free upgrade for 3 months - after which they'll be charged £5 per month if they don't choose to downgrade their package back to the 8Mb offering. The offer is also available to existing customers upgrading for the first time.Typically Virgin Media markets their ADSL service in areas where their cable products are not available.
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"That’s sixteen megabits total over the day, usually," said Virgin Media phone menu robot Mark Schweitzer, “but it’s very fast when it’s going. Plain old ADSL can’t hold a candle to it. You can hit your download limit in minutes!”
Customers will be able to add the boost free for three months, after which they will need to pay an additional £5 per month. The three months will start when Virgin ascertain the customer might possibly have thought about it in passing, probably last June. Should the customer be in any way less than satisfied, Virgin will be happy to leave you in a phone queue for three days, then disconnect your service entirely and charge you to switch it on again rather than just go back to the old plan like you asked them. And cut the cable outside your house and claim you did it. And pass your address to the record companies so they can send you threatening letters.
Virgin Media will also be releasing a new 50 megabit broadband service before Christmas. “We’ve heard that you can use things called ‘computers’ to send messages and even pictures. That’d be a good service to offer! We have this bloke in facilities who knows a bit about computers, we could get him to run it between refilling the coffee machines. If we tried, we could probably make it as reliable as our telly. Nobody really minds when the football drops out ten minutes before the end, do they.”
Virgin Media (“Because we’ve never done it before, and we don’t know how to”) was founded as an experiment by ethically challenged psychologists to ascertain just how abusively awful customer service could get and still have anyone giving them money. The company is sponsored by British Telecom to make them look good by comparison.
Blog rant: http://tinyurl.com/4kbxdp
Impressive rant! DSL isn't over their cable service by the way.
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